FAQS

ugly flavored is simply sparkling water with real fruit flavor. ugly contains no sugar, no sweeteners, no calories and nothing artificial. we use a blend of natural ingredients: fruit extracts, essential oils and natural aromas. refreshingly honest, that’s us.

we use a blend of natural ingredients: fruit extracts, essential oils and natural aromas. our natural flavors are all propylene-glycol free. our flavors contain no sugars or artificial ingredients. because, who needs it – right?

yes – by using the fruit extracts, essential oils and natural aromas we are able to add the fruity flavour to ugly without the fruit sugar which would be in juice. and of course, we don’t add any sugar either.

no, there are no sugars, sweeteners or artificial ingredients in ugly. ugly does not contain stevia or aspartame. our ugly drinks are unsweet and that’s the way we like it.

ugly Flavoured is caffeine-free. the only ingredients are natural flavors and sparkling water. simple!

yes! all of our ugly drinks are completely sodium-free.

yes! ugly is gluten-free, vegetarian and vegan. ugly does not contain dairy, soy, animal products, nuts or preservatives.

ugly can be stored outside of the fridge but we suggest chilling and enjoying ice cold for the best taste. store in a cool dry place and glug chilled.

all of our natural flavors are non-GMO. We’re working on becoming non-GMO certified and we’ll update our packaging and website when this happens.

the pH level of our ugly drinks varies but you can guarantee that it is less acidic than traditionally sweet carbonated soft drinks.

yes, there is no sugar, no sweeteners and nothing artificial in our ugly drinks.

all ugly drinks are stamped with a best-by date. this is found on the bottom of the can or on the outside packaging of any of our ugly multipacks. make sure to glug ugly before this date!

ugly uses local water which is then treated using a filtration system to remove additives and impurities. we work hard to ensure the consistency and quality of our drinks in every can.

our ugly drinks do not contain any phosphoric acid.

all of our ugly cans are 100% recyclable. we believe in creating a sustainable future for the planet and will strive to make every effort possible to minimise our impact on the environment.

ugly tropical contains grapefruit and pineapple natural flavourings.

when you subscribe to ugly, you choose to receive your chosen quantity of drinks every 14,30,45 or 60 days. you are able to cancel, pause, amend the quantity of your order or frequency of your delivery as much as you like.

yes! you can choose to purchase ugly as a one-off or subscribe to regular deliveries.

you can log-in by clicking on the user log in button at the top of our site. if you haven’t yet created an account with us, you can register using this button. make sure you sign up using the email you ordered your ugly subscription from and all of your previous order details will be found here.

no you do not need an account to start your subscription, but we advise you set one up so you can easily monitor or change your subscription details. you can set up your account at any time and if you use the email you set up your subscription on, then your previous order and subscription details will be available when you log in.

yes! you are able to add or remove product to your subscription as frequently as you’d like. you can do this by signing in using the user log in button at the top of our site and clicking on manage subscriptions. when you click edit you can increase or decrease your quantity.

yep! you can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and going into our billing information.

sure thing. you can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and selecting the edit button beside your shipping address.

totally. you can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and selecting the delivery schedule. here you will see your upcoming deliveries where there is an option to skip beside each one.

of course. you can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and selecting edit alongside your chosen products.

nope! but we like it when you stay for a while.

you can cancel your subscription by logging in using the user log in at the top of our page, clicking on manage subscription and selecting cancel. we’ll be sad to see you go and hope you’ll look upon the time we spent together fondly. we certainly will!

WHY NOT! you can have more than one subscription on the go at once. go for it!

you can change or skip your delivery right up until 12pm the day before payment is taken.

Yes, you can amend your email in the billing section of your account on our website. If you have any trouble, just drop us an email on [email protected] and we can sort this out for you.

when you log in using the email you ordered your subscription from in the past and click on ‘manage subscriptions’ you will be able to see your previous subscription. there is a button to re-activate your subscription.

you can enter a promo code on the checkout page. the price will be updated when you click APPLY.

this depends on the promo code. the information should always accompany the supplied code but if not, try and enter both together at checkout and if it works – woo! If it doesn’t, and you think it should, drop us an email on [email protected].

it may be that your code has expired, it does not work in conjunction with other offers or you’ve typed it wrong (seriously, it happens). we can check this out for you if you send us an email on [email protected].

oh no! you can email us on [email protected] and we'll get back in touch within 24 hours. if you entered your mobile number at checkout, you should also receive your delivery details from DPD when your order is out for delivery. Checking these tracking details may help to solve the mystery!

OH NO! that’s not good. email us on [email protected]. we want you to have the best experience of Ugly and we’ll try to fix any issues you may have had.

sometimes our ugly cases can get damaged in transit. send us an email on [email protected] with your order number and we’ll see what we can do to help! if you can send a picture of the damage, it can help us avoid these issues in the future.

if you have forgotten your password, you can click on the ‘forgot password’ button and reset using a link that will be sent to your email. if you still can’t log-in, send us an email on [email protected].

don’t panic. we’re here to help. email us on [email protected] and one of the ugly team will get back to you with an answer shortly.

we ship our products using DPD. all of our orders include free shipping!

ugly orders will normally reach you in 2-5 business days after payment has been made. due to Covid-19, we have a smaller warehousing team than normal and our couriers are under extra pressure. we are asking all customers to allow 10 business days for delivery but we're doing all we can to make sure your order gets to you in the standard 2-5 business days.

ugly orders will normally reach you in 2-5 business days after payment has been made. due to Covid-19, we have a smaller warehousing team than normal and our couriers are under extra pressure. we are asking all customers to allow 10 business days for delivery but we're doing all we can to make sure your order gets to you in the standard 2-5 business days.

we don’t ship internationally at this time. we are available in the United States and you can visit our US site by clicking on the United States flag at the bottom of our page.

we do not ship to PO Boxes or APO/FPO/DPO addresses right now. as we deliver bulk deliveries, our boxes are too big to qualify.

yes! you will receive an email when your order has been shipping which will include your tracking number.

no worries! you will be able to reschedule your delivery with DPD using your tracking details which will be texted to you.

sometimes, due to the size of our bulk items, our orders can arrive in two parts so don’t worry if this happens! If all of your ugly drinks haven’t arrived within 5 business days or your tracking details say your order has been completed – drop us an email on [email protected] and we’ll chase down your order!

you sound great – will you be our friend? and yes, of course you can. you can use your friend’s shipping address (make sure to put in your own billing address). you can change this shipping address at any time if you only want to send them one delivery.

weird, right? we called ourselves ugly because we believe in the ugly truth. in a world of fake news and alternative facts, we’ve become fed up of brands that over-promise with their marketing and under deliver. aren’t you? we’re Ugly. we stand for the ugly truth. we’ve got nothing to hide.

wouldn’t that be fun? email us on [email protected] and we’ll do our best to hook you up with some ugly for your event.

how exciting. drop us an email on [email protected].

we love that you want to get ugly with us! drop us an email on [email protected] and we’ll get back to you shortly or fill out the partnerships & events form on our site.

we’re generally around between 9am-6pm. if you drop us an email, we’ll aim to get back to you within 24 hours maximum. we’re a small team but we do aim to get back to every email. say hello!

definitely. we love when an office joins the ugly mob! to keep your office fridge stocked up, you can place a regular subscription order on our site.

if you want to work for ugly, we’d love to hear from you. send us an email at [email protected].

we are on instagram, facebook, and twitter. Look out for @uglydrinks_uk or check out our global accounts, including tiktok at @uglydrinks

we accept all major credit cards, paypal and apple pay for one-off purchases.

your card will be charged immediately upon completion of your order. when you open a subscription with us, you will get an email 3 days before your next credit charge. you will also receive an email when your recurring payment is processed.

when your card is due to expire, we’ll send you an email. you will get one 30 days, 15 days and 3 days before your card expiry date. if your card is not updated and the payment is declined, you will be sent an email notification. we’ll try to charge payment a few times but we can’t ship your ugly drinks to you until the payment has been confirmed.

we can’t offer returns at the moment but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at hello@uglydrinks and we’ll see what we can do. we want you to have the best experience of ugly.

drop us an email on [email protected]. you’ll always be speaking to a member of team ugly. that’s #theuglytruth.

once a refund has been agreed, it can take up to 10 working days for the funds to arrive in your account.

of course. credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. we retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information. our site is Level 1 PCI compliant to ensure that we meet the highest set of security standards.