Ugly Flavorued is simply sparkling water with real fruit flavor. Ugly contains no sugar, no sweetener, no calories and nothing artificial. We use a blend of natural ingredients: fruit extracts, essential oils and natural aromas.
We use a blend of natural ingredients: fruit extracts, essential oils and natural aromas. Our natural flavors are all propylene-glycol free. Our flavors contain no sugars or artificial ingredients. Because, who needs it – right?
Yes – by using the fruit extracts, essential oils and natural aromas we are able to add the fruity flavour to Ugly without the fruit sugar which would be in juice. And of course, we don’t add any sugar either.
When you subscribe to Ugly Drinks, you choose to receive your chosen quantity of drinks every 30 days. You are able to cancel, pause, amend the quantity of your order or frequency of your delivery as much as you like.
You can log-in by clicking on the user log in button at the top of our site. If you haven’t yet created an account with us, you can register using this button. Make sure you sign up using the email you ordered your Ugly Subscription from and all of your previous order details will be found here.
Yes, you will be prompted to set up an account. This allows you to log in and monitor your subscription. Make sure you set up your account with the email you used to order so all of your order details are saved.
Yes! You are able to add or remove product to your subscription as frequently as you’d like. You can do this by signing in using the user log in button at the top of our site and clicking on manage subscriptions. When you click edit you can increase or decrease your quantity.
Of course – we’re always around to keep your fridge stocked up. You can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and changing your future delivery dates or your delivery frequency.
Totally. You can do this by signing in using the user log in button at the top of our site, clicking on manage subscriptions and selecting the delivery schedule. Here you will see your upcoming deliveries where there is an option to skip beside each one.
You can cancel your subscription by logging in using the user log in at the top of our page, clicking on manage subscription and selecting cancel. We’ll be sad to see you go and hope you’ll look upon the time we spent together fondly. We certainly will!
When you log in using the email you ordered your subscription from in the past and click on ‘manage subscriptions’ you will be able to see your previous subscription. There is a button to re-activate your subscription.
This depends on the promo code. The information should always accompany the supplied code but if not, try and enter both together at checkout and if it works – woo! If it doesn’t, and you think it should, drop us an email on email@example.com or chat with us on our website.
It may be that your code has expired, it does not work in conjunction with other offers or you’ve typed it wrong (seriously, it happens). We can check this out for you if you send us an email on firstname.lastname@example.org or chat with one of the team on our website.
Oh no! You can email us on email@example.com we'll get back in touch within 24 hours. If you entered your mobile number at checkout, you should also receive your delivery details from DPD when your order is out for delivery. Checking these tracking details may help to solve the mystery!
Sometimes our Ugly Cases can get damaged in transit. Send us an email on firstname.lastname@example.org with your order number and we’ll see what we can do to help! If you can send a picture of the damage, it can help us avoid these issues in the future.
If you have forgotten your password, you can click on the ‘Forgot Password’ button and reset using a link that will be sent to your email. If you still can’t log-in, send us an email on email@example.com chat to us on our website and we’ll sort out the issue.
Yes! If you enter your mobile at checkout, you will receive your tracking details on the day your order is out for delivery. At this point, you will be able to rearrange your delivery day or request delivery to another location.
Sometimes, due to the size of our bulk items, our orders can arrive in two parts so don’t worry if this happens! If all of your Ugly Drinks haven’t arrived within 5 business days or your tracking details say your order has been completed – drop us an email on firstname.lastname@example.org and we’ll chase down your order!
You sound great – will you be our friend? And yes, of course you can. You can use your friend’s shipping address (make sure to put in your own billing address). You can change this shipping address at any time if you only want to send them one delivery.
Weird, right? We called ourselves Ugly because we believe in The Ugly Truth. In a world of fake news and alternative facts, we’ve become fed up of brands that over-promise with their marketing and under deliver. Aren’t you? We’re Ugly. We stand for The Ugly Truth. We’ve got nothing to hide.
Definitely. We love when an office joins the Ugly Mob! To keep your office fridge stocked up, you can place a regular subscription order on our site or check out the Ugly Wholesale form on our website.
Your card will be charged immediately upon completion of your order. When you open a subscription with us, you will get an email 3 days before your next credit charge. You will also receive an email when your recurring payment is processed.
When your card is due to expire, we’ll send you an email. You will get one 30 days, 15 days and 3 days before your card expiry date. If your card is not updated and the payment is declined, you will be sent an email notification. We’ll try to charge payment a few times but we can’t ship your Ugly Drinks to you until the payment has been confirmed.
We can’t offer returns at the moment but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at hello@uglydrinks and we’ll see what we can do. We want you to have the best experience of Ugly.
Of course.Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information. Our site is Level 1 PCI compliant to ensure that we meet the highest set of security standards.